Welcome to Dakine Shop’s FAQ section! We’ve compiled answers to the most common questions about our surf gear, shipping, payments, and more. If you don’t find what you’re looking for, our Manchester-based surf crew is always happy to help at [email protected].

Product Questions

What types of surf gear do you sell?
We specialize in high-quality surf equipment including Boogie Boards, Surfboard Bags, Surfboard Fins, Surfboard Leashes, and Surfboard Traction. Our products are designed to help you make the most of your time in the water.
Are your products suitable for beginners?
Absolutely! We carry gear for surfers of all levels, from beginners to professionals. Our boogie boards are particularly great for those just starting out.

Shipping & Delivery

Where do you ship from?
All orders are processed and shipped from our warehouse in Manchester, US (1164 Middle Turnpike West, Manchester, US 06040).
What shipping options do you offer?
We offer two shipping methods:
1. Standard Shipping ($12.95 flat rate via DHL/FedEx) – 10-15 business days after dispatch
2. Free Shipping (on orders over $50 via EMS) – 15-25 business days after dispatch
All orders are processed within 1-2 business days (excluding weekends and holidays).
Do you ship internationally?
Yes! We ship worldwide except to a few remote areas in Asia and other locations. If you’re unsure about your location, please contact us at [email protected] before ordering.
How can I track my order?
All orders include tracking numbers which will be emailed to you after dispatch. If you haven’t received your tracking information within 3 business days of ordering, please check your spam folder or contact us.

Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Will I be charged customs fees?
International customers may be responsible for local duties and taxes depending on your country’s import regulations. These fees are not included in your order total and will be collected by your local customs office if applicable.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. If you’re not completely stoked with your purchase, contact our crew at [email protected] to start the return process.
What if my item arrives damaged?
All our shipments are insured. If your gear arrives damaged, please contact us immediately at [email protected] with photos of the damage and we’ll make it right.

General Questions

When should I order before my surf trip?
We recommend ordering at least 3-4 weeks before your trip to account for potential shipping delays, especially during peak seasons. If you need your gear urgently, choose our Standard Shipping option.
How can I contact customer service?
Our surf-loving customer service team is based in Manchester and available via email at [email protected]. We typically respond within 24 hours on business days.

Now get ready – your new gear will have you charging waves in no time!