Welcome to Dakine Shop, where we’re as passionate about getting your surf gear to you as you are about catching the perfect wave! Below you’ll find all the details about our shipping and return policies to ensure your shopping experience is as smooth as a glassy morning surf.
Shipping Information
We ship globally (excluding some remote areas and parts of Asia) using reliable carriers to get your gear to you fast and safe.
Shipping Options & Times:
- Standard Shipping: $12.95 via DHL or FedEx – Delivered within 10-15 days after shipping (1-2 day processing time)
- Free Shipping: Available on orders over $50 via EMS – Delivered within 15-25 days after shipping (1-2 day processing time)
All orders are processed within 1-2 business days. You’ll receive tracking information as soon as your order ships so you can follow your gear’s journey to your doorstep!
Returns & Exchanges
We want you to be 100% stoked about your gear. If something isn’t right, we’ll make it right – no hassles, no wipeouts.
Our Return Policy:
- 15-day return window from delivery date
- Items must be unused with original packaging and tags
- Full refund or exchange available
- Note: For hygiene reasons, Boogie Boards with installed traction pads and used Surfboard Traction products cannot be returned unless defective
How to Return or Exchange:
- Contact Us within 15 days at [email protected] with your order number and reason for return
- Wait for Approval – We’ll respond faster than a grom paddles for a wave (usually within 24 hours) with return instructions
- Pack It Up – Securely package items in original packaging (protect it like you would your favorite board)
- Ship It Back to: Dakine Shop Returns
1164 Middle Turnpike West
Manchester, US 06040 - Get Refunded – Refund processed within 3-5 business days after we receive and inspect your return
Return Shipping:
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service – lost packages are worse than a flat day at your local break.
Refund Timeline & Methods:
- Processing Time: 3-5 business days after we receive your return
- Refund Methods:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
- PayPal: 3-5 business days
Exchange Policy:
Want to swap for a different size or color? No problem! Follow the same return process and include a note about what you’d like instead. We’ll ship your new item as soon as we process your return (shipping charges may apply).
Damaged or Defective Items:
If your gear arrives damaged or defective, email us immediately at [email protected] with photos of the damage. We’ll send a replacement faster than you can say “barrel ride” and cover all shipping costs.
Return Request Template:
Subject: Return Request – Order #[Your Order Number]
Dear Dakine Shop Crew,
I’d like to return/exchange the following item(s) from my order #[Your Order Number]:
Item(s): [Product Name(s)]
Reason: [Size issue, color preference, defective, etc.]
Preferred Solution: [Refund or Exchange for…]
Please let me know the next steps. Stay stoked!
[Your Name][Your Email Address]
[Your Shipping Address]
Questions?
Our customer support team is here to help – email us at [email protected] with any questions about returns or exchanges. We respond faster than you can wax your board!
Now get back to what really matters – catching waves with gear that makes you smile!
Stay stoked,
The Dakine Shop Crew